Frequently Asked Questions

Do I get a discount for buying multiple items?

We offer 1/2 off of domestic standard shipping and 1/4 off of all international shipping on all items after the most expensive item to ship.

What do I need to DO if I'm buying multiple items?

Simply purchase the items at around the same time of day, and our system automatically alerts us to combine the order. In order for our system to offer a combined discount, you must be sure to checkout only once.  We cannot offer a combined discount between multiple checkouts.

Do you combine shipping? How much?

Yes, we do combine shipping. The way it works is that you pay the full shipping amount for the item with the largest shipping charge, and then 50% shipping for each additional item. (domestic)

For example, if you buy 3 items with shipping charges of $20, $8 and $6, the total shipping will be:
$20 + $4 + $3 = $27

Note that the quoted shipping charges are ONLY for standard shipping to the lower 48 states. Please use the shipping calculator for quotes on international and expedited "rush order" shipping.

How long will it take to receive my order?

Orders are usually shipped within 3 business days after your payment is received/cleared. You will receive an e-mail with tracking information (if applicable) when your item is shipped.

Can I get my item(s) sooner? Expedited ("rush") shipping?

Yes. You will have expedited options available at Checkout.

How do I check the status of my shipment? Tracking?

Our system automatically sends a notification of shipment/tracking info e-mail when your item ships. That e-mail will go to the address that you entered in checkout.

What if I need to return the item? What is your return policy?

Returns must be arranged in advance. Also note:

• Requests for returns, exchanges or refunds must be made within 14 days of arrival and must have seller's approval in the form of a Return Goods Authorization (RGA) which is emailed. We will not process any returns, exchanges or refunds without an RGA and buyer is responsible for return shipping charges.
• Returned items must be in original, uninstalled condition, including packaging, warranty, instructions, etc.
• In the rare case of a missing or defective part, only a replacement or exchange will be made.
• A 20% restocking fee will be assessed for all refunded items.
• Refunds will be made within 7 business days of arrival to our warehouse once the return has met these conditions. We retain the right to refuse any returns outside of these conditions.
• Please refer to manufacturer's terms and conditions as most take care of their own warranties. We will be glad to assist you with phone numbers or e-mail addresses if not enclosed with your items.
• Computer monitors do not all display the same color scheme. Factors such as type of display, color/contrast settings, age of the monitor, lighting in the room and the angle the monitor is viewed at can distort the image's natural color balance. Due to this, the slight color variance in some similarly named finishes from one manufacturer to the next and the possible change in a manufacturer's finish over time, we cannot be responsible for items that aren't a "perfect match" with items purchased previously or from another manufacturer.

What is the warranty on this item?

Most of our products are covered by manufacturer's warranty. The type of warranty will depend on the product. See the item description.

How can I make sure my items match?

Many of our item descriptions suggest other products which would go with the one you are considering buying.

When buying a group of items meant to go together as a set (bathroom fixtures, for example), it is generally a good idea to stick with the same manufacturer or product line.

Keep in mind that colors in the photos may differ slightly from the actual product, owing to variations in camera and scanner settings, lighting conditions, your monitor settings, etc.

Does this shower head come with the arm or just the head?

The item description will say if the arm is included.

Can I pick up my order?

We regret that items may not be picked up in person, since we do not have a storefront and our warehouse personnel are not equipped to assist visitors.

Can you tell me the dimensions? GPM? Temperature range? (etc.)

Technical specifications generally can be found within the item description. For additional questions, contact the manufacturer's website.

How can I find the product I need?

To search our entire store inventory, rather than within a specific category, make sure you are searching from the store home page (http://stores.channeladvisor.com/plumbing-overstock), which you can reach through this link or by clicking the BFT logo in the upper left corner on any page.

If you need further advice, we'll be glad to help. Please see the Contact page.

Why haven't you left me feedback?

We leave appropriate feedback for all transactions after we receive feedback from the buyer.

Can I come and pick out something in person?

Sorry, but all purchases and payments must be done online, since we do not have a storefront and our warehouse personnel are not equipped to assist visitors.

More questions?

E-mail us at support@plumbing-overstock.com. E-mails are usually answered within 24 hours.